The Ember® App
Ember is a connected device that requires the use of the Ember app. The Ember app will notify you once your drink has reached your preferred temperature.
Remotely adjust to your ideal temperature
Personalize your Ember
Choose and save your presets for different drinks
Switch between Celsius and Fahrenheit
What's in the box:
- Ember Mug
- Charging Coaster
- Power adapter
- Quick-start guide
- Capacity: 10 oz
- Weight: 0.75 lb
- Size: 4.2 x 3.25 x 4.3 inches
- Temperature range: 120°F - 145°F
- Made from stainless steel with a durable ceramic coating
- IPX7 rated (fully submersible under water)
- Cleaning: hand wash only
The Ember Guarantee
We know you need a product that just works. That’s why we back up our commitment to you with our comprehensive returns policy. For any purchase made directly through Ember.com*, we offer a 30-day money back guarantee. If you have an Ember beyond 30 days and are experiencing product issues, don’t worry, we offer a one-year limited warranty. That way you can enjoy your favorite temperature and we can worry about the little things.Visit the Help Bar
*Please note, the 30-day money back guarantee only applies to purchases made through Ember.com, and does not apply to purchases made through third party retailers.
Frequently Asked Questions
What is Ember? How does it work?
The difference between the Ember Ceramic Mug and a normal ceramic mug is that, anything can keep something “Hot”, but only the Ember Ceramic Mug can keep something at your perfect drinking temperature.
How do I use Ember?
Simply pour in your favorite hot beverage and let the Ember Ceramic Mug do the rest! The LED light will indicate when your Ember is trying to reach the perfect temperature and when it’s ready for you to enjoy. You can also connect the Ember to your smartphone via Bluetooth, by downloading the Ember app. The Ember app will allow you to adjust your preferred temperature, add preset temperatures, and notify you when your beverage has hit your perfect drinking temperature.
Do I have to have a smart phone for the Ember to work?
No! Every Ember Ceramic Mug is preset to 130°F for you enjoy right out of the box.
Using the mug independently will limit you from customizing specific feature from the Ember mobile app such as adding a custom LED color or setting a specific preferred temperature between 120°F - 145°F.
How long does the battery last?
The Ember Ceramic Mug was designed to last for one hour when poured in hot at a set temperature of 130°F.
The battery life depends on a number of factors including but not limited to: external temperature, liquid temperature at pour, speed of liquid consumption, and your set temperature.
Is Ember compatible with my phone?
Due to iOS and Android bluetooth updates, not all phones may be compatible with the Ember App. Below is a list of tested phones compatible* with our app. We're continually adding more devices and improving our compatibility, so if you don't see your device on the list check back soon.
Ember fully supports the three latest available versions of the Apple operating system (OS 12, 13 and 14) and the three latest iPhone devices:
Operating System: iOS 12.0+
- iPhone 12 (12 mini, 12 pro, 12 Pro Max)
- iPhone 11 (11 Pro, 11 Pro Max)
- iPhone X (Xs, Xr, Xs Max)
- iPhone SE (2nd Gen)
- Apple Watch (OS 3 and newer)
Android OS is required to enable the location services in order to scan for BLE devices/Ember mugs. Users may face Ember mug connectivity issues with the app if the location service is not allowed. We recommend selecting the “Allow all the time” location service option if it is available on your phone.
Ember fully supports the three latest available versions of the Android operating system (OS 8, 9, 10) and the three latest Android devices:
Operating System: Android 8+
- Samsung Galaxy S10 / S10+
- Samsung Galaxy S9 / S9+
- Samsung Galaxy S8 / S8+
- Samsung Galaxy Note 20
- Samsung Galaxy Note 10
- Samsung Galaxy Note 9
- Motorola Moto G
- Motorola Moto X
- HTC U11
- Google Pixel 4
- Google Pixel 3 / Pixel 3 XL
- Google Pixel 2 / Pixel 2 XL
- OnePlus Series (7, 7 Pro, 5T)
- Google Nexus 6P
- Google Nexus 5X
- Google Nexus 6
- Google Nexus 5
*Newer devices not listed may still be compatible, but have not yet been tested by our team.