Shipping & Delivery

Expected Shipping & Delivery

Orders will ship from our warehouse within 2 business days. Once the order leaves our warehouse, delivery timeframes depend on the carrier service and the shipping method selected at checkout. Additional delays can be expected for international orders for clearance/customs.
All delivery dates below are estimated and not guaranteed. While we do our best to make sure orders are shipped as quickly as possible, delivery times may be affected by carriers and COVID-19.

North America

United States
(excludes U.S. Territories)

3 - 5 business days
2 - 3 business days
1 - 2 business days
Canada Standard Shipping 5 - 7 business days


United Kingdom Express International 3 - 5 business days
Italy, Germany, Spain, France, Ireland, Portugal, Netherlands, Belgium, Luxembourg, Austria, Switzerland, Denmark, Norway, Sweden, Finland Express International 3 - 5 business days

Asia & Pacific

Japan, Singapore Express International 5 - 7 business days
Hong Kong, Macau Express International 1 - 2 business days
Australia Express International 5 - 7 business days
New Zealand Express International 5 - 7 business days


*All orders will be dispatched from our warehouse within 2 business days.

*All international shipping times exclude clearance/customs delays.


Ember aims to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

Here are some reasons your delivery might be late:

  • Orders shipped during a busier than usual holiday season.
  • Multiple products were ordered and in some rare circumstances your order may arrive in different packages and on different dates.
  • Orders are processed Monday-Friday (excluding holidays).