Shipping & Delivery

Expected Shipping & Delivery

Orders will ship from our warehouse within 2 business days.  Once the order leaves our warehouse, delivery timeframes depend on the carrier service and the shipping method selected at checkout.  Additional delays can be expected for international orders for clearance/customs.

A Special Note about "Label Created" Shipment Status

When your order shows "Label Created," it has been packed, labeled, and prepared for shipment.  We verify carrier pickups daily, and orders are typically collected by the next business day.

Recently, we have observed delays in initial scans from major carriers, including UPS, USPS, FedEx, and Amazon Logistics.  In some cases, packages are already moving through the carrier's network before tracking updates appear.

If your order still shows "Label Created" after five (5) business days, we recommend contacting the carrier for a status update.

For additional peace of mind, shipment protection is available at checkout to help cover lost or severely delayed shipments.

 


Holiday Shipping Deadlines 2025

United States
(excludes U.S. Territories, APO, FPO)

 Standard
Express
Priority		 Monday, December 15th at 10am
Friday, December 19th  at 10am
Monday, December 22nd at 10am
Canada For details on shipping to Canada, visit Ember Canada.
 
**All delivery dates above are estimated and not guaranteed.  While we do our best to make sure orders are shipped as quickly as possible, delivery times may be affected by carriers and an increase in package volume during the holiday season.

 

North America

United States
(excludes U.S. Territories, APO, FPO)

 Standard
Express
Priority		 3 - 8 business days
2 - 3 business days
1 - 2 business days
Canada For details on shipping to Canada, visit Ember Canada.
 

*All orders will be dispatched from our warehouse within 2 business days.

 

Ember aims to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery. 

Here are some reasons your delivery might be late:

  • Orders shipped during a busier than usual holiday season.
  • Multiple products were ordered and in some rare circumstances your order may arrive in different packages and on different dates.
  • Orders are processed Monday-Friday (excluding holidays).