Shipping & Delivery
Expected Shipping & Delivery
Orders will ship from our warehouse within 2 business days. Once the order leaves our warehouse, delivery timeframes depend on the carrier service and the shipping method selected at checkout. Additional delays can be expected for international orders for clearance/customs.
**All delivery dates below are estimated and not guaranteed. While we do our best to make sure orders are shipped as quickly as possible, delivery times may be affected by carriers and COVID-19.
|3 - 5 business days
2 - 3 business days
1 - 2 business days
|Canada||For details on shipping to Canada, visit Ember Canada.|
|United Kingdom||For details on shipping to United Kingdom, visit Ember UK.|
|Italy, Germany, Spain, France, Ireland, Portugal, Netherlands, Belgium, Luxembourg, Austria, Switzerland, Denmark, Norway, Sweden, Finland||For details on shipping to Europe, visit Ember Europe.|
Asia & Pacific
|Japan, Singapore||Express International||5 - 7 business days|
|Hong Kong, Macau||Express International||1 - 2 business days|
|Australia||Express International||5 - 7 business days|
|New Zealand||Express International||5 - 7 business days|
*All orders will be dispatched from our warehouse within 2 business days.
*All international shipping times exclude clearance/customs delays.
Ember aims to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.
Here are some reasons your delivery might be late:
- Orders shipped during a busier than usual holiday season.
- Multiple products were ordered and in some rare circumstances your order may arrive in different packages and on different dates.
- Orders are processed Monday-Friday (excluding holidays).