1
Product
2
Purchase
3
Defect
4
Shipping
5
Review
Step 1 of 5

Let's start your claim

We'll need a few details to get your replacement sorted.

Please enter your name
Please enter a valid email address
Charging Coaster
The charging base for your Ember Mug
Lid
The lid for your Ember Mug or Cup
Another Ember product
Mug, Tumbler, Cup, Baby Bottle, etc.
Please select a product
Step 2 of 5

Proof of purchase

Help us verify your purchase so we can process your claim.

Purchased from Ember directly
ember.com or the Ember app
Purchased from a retailer
Best Buy, Target, Amazon, etc.
Received as a gift
I didn't purchase it myself
Please select how you obtained your product
Step 3 of 5

Tell us about the issue

A photo and short description help us process your claim faster.

Please describe the issue
Please upload a photo of the defect
Step 4 of 5

Shipping address

Please note that your claim will need to be reviewed and approved before we can process a replacement shipment.

Please enter your street address
Please enter your city
Please enter your state or province
Please enter your ZIP or postal code
Please enter your country
Please enter your phone number
Step 5 of 5

Review your claim

Check everything looks right before submitting.

Claim submitted

We've received your warranty claim and will be in touch at shortly.