Free Shipping on US Orders over $99
Effective Date: Oct 16, 2018
Personal Information collected through the App is controlled by Ember Technologies, Inc., which is headquartered in the United States. Ember’s address is 4607 Lakeview Canyon Rd., #500, Westlake Village, CA 91361.
“Personal Information” means any information that directly or indirectly identifies a natural person, including by reference to an identifier such as a name, an identification number, location data, or an online identifier.
Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.
Where you submit Personal Information via our App, we will process your Personal Information for the purposes listed below:
The reasons for processing your Personal Information
We process your Personal Information with your consent, to perform or enter into contracts with you, in conformance with our legitimate business interests, and to comply with our legal obligations, including to:
Pseudonymization. In some circumstances we may pseudonymize the information collected through the App and use it for business purposes, including but not limited to internal reporting or improving our products and services, in which case we may use such information without further notice to you.
With your express permission or as otherwise permitted by law, we or our third party service providers may contact you by email to provide you with information about our products and services, special offers and promotions that may be of interest to you.
You may opt-out of receiving marketing communications at any time by contacting us at email@example.com or by using the unsubscribe link in any of our email communications. Please allow us 20 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
We will continue to contact you for non-marketing related purposes where we need to issue a field corrective or safety notice, or to where we need to send certain information to you under a legal, regulatory, or ethical requirement.
We or our service providers (including a crash and bug analytics provider like Crashlytics) automatically collect certain diagnostic and usage information from the App, Device, and Ember Product you use. We and our service providers use log files, software developer kits (“SDKs”), pixels, scripts, and other similar tracking mechanisms. We collect from your Device certain software and hardware attributes (including operating system version, device identifiers, and hardware model information) and your time zone. We receive information from the App, such as information about your App usage, such as the date, time, and duration of use, and information about the Ember Products to which you connect with the App. We also collect data through the App that is generated from use of the Ember Product, including settings and usage information. Our vendors also may collect and combine information collected on the App with other information about your online activities over time, on other devices, and on other websites or apps, if those websites and apps also use the same vendors.
Third Party Platforms. If you choose to use the App to connect your Ember Product to a third-party platform (e.g., Google Assistant or Apple Siri), such platforms may allow us and our service providers to receive information about your interaction with those platforms in order to respond to your requests. For example, we will receive the information that you clicked the Google Assist/Siri button and the date and time of doing so. The processing of this information for these purposes is based on your consent from using the App with these platforms.
We share the information collected through the App in the following ways:
If you are a resident in the European Union, the information that we collect through the App will be stored on servers, managed by our database service providers, located in either Germany, France, Ireland or the United Kingdom. We endeavor to store your Personal Information within the European Union but we may transfer your Personal Information outside the European Union to the United States to administer and provide you with technical support in connection with your App to ensure the continued performance of our contract with you.
If you are located outside the European Union, the information we collect through the App will be stored on servers, managed by our service providers, in the United States.
We are committed to ensuring your Personal Information is secure. Ember maintains appropriate organizational and technical measures to protect the confidentiality, integrity and availability of your Personal Information against unauthorized access or disclosure. However, no security program is risk-free, and thus we cannot guarantee the absolute security of your information. If Ember learns of a security breach, we will comply with all applicable laws to notify you about the breach so that you can take protective steps.
If you are an iOS User, during the App registration process we will ask you to connect the App with your Apple Inc.’s (“Apple”) Health app on your device. This will allow you to share certain Personal Information, which we hold about you (such as beverage consumption and caffeine intake), with the Apple Health app to enhance the Personal Information processed in the Apple Health app. If you agree for this data to be shared it will be stored on Apple’s Health app database, “HealthKit”. Please note that we do not have access to any other Personal Information stored in the Apple Health App. You can switch off the access, or adjust which data is shared between Apple Health app and our App, within your device's Apple Health app permissions at any time.
We consider several factors to determine how long we keep Personal Information. We consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements. Once we no longer have a business or legal need for your Personal Information, we will securely destroy it in accordance with our standards and applicable laws and regulations.
While we take various steps to ensure the accuracy and completeness of your Personal Information, we rely upon you to provide accurate and complete Personal Information when interacting with us.
If you are a resident in the European Economic Area (“EEA”), you may have the right to request: (i) access, (ii) rectification (iii) erasure, (iv) restriction of processing, (v) object to processing, and/or (vi) to receive, in a structured and commonly used machine-readable format, or have transmitted to another company their Personal Information. Any such requests should be submitted to firstname.lastname@example.org.
The App is not directed to children under the age of 16, and Ember does not knowingly collect any information from anyone under the age of 16. We recommend that persons over 16 but under 18 years of age ask their parents for permission before using the App or sending any information about themselves to anyone over the Internet.
Ember Technologies, Inc.
Attn: Privacy Compliance
4607 Lakeview Canyon Rd., #500
Westlake Village California US 91361