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“Personal Information” means any information that directly or indirectly identifies a natural person, including by reference to an identifier such as a name, an identification number, location data, or an online identifier.
Personal Information collected through the Site is controlled by Ember Technologies, Inc., which is headquartered in the United States. Ember’s address is 4607 Lakeview Canyon Rd., #500, Westlake Village, CA 91361.
Where you submit Personal Information, we will process your Personal Information for the purposes listed below:
Communications via our Site: We receive any Personal Information you submit through the Site. We receive Personal Information, including name, email address, and photographs, that you submit when you request customer support or information from us, including via our “Contact Us” page where you can submit a request (by inserting your email, name, product purchased and color, where the product was purchased, your contact reason and description) or launch our Live Chat (by inserting your name and email).
Products and services you request: Where you request a product or service from us, we will collect your personal data in order to process your request. We request your e-mail address so that we can send you information about our products and services. When you purchase products and services through the Site, we collect the Personal Information you submit such as your name, shipping address, country and e-mail address to complete these transactions. We may also ask you to insert your telephone number and company name. If you do not provide the requested information, you may not be able to complete a purchase on the Site.
Shopify Inc. provides us with an online e-commerce platform that allows us to sell our products and services to you. The information you submit, including payment card information, is stored by them for us. According to Shopify, payment card information is encrypted in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). Please see Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Statement (https://www.shopify.com/legal/privacy) for information on how Shopify processes your Personal Information.
Your Location: Location data is detected from the location of the mobile device or computer used to access the Site as derived from GPS or WiFi use and is calculated based on your device’s IP Address. We use this information for determining appropriate product offerings and prices, internal reporting, fraud filtering, to provide you with technical support, and to verify your location.
Automated technologies or interactions: When you visit this Site, our web server automatically collects technical data about your equipment, browsing actions and patterns. We collect this by using cookies, server logs and other similar technologies. Please see section on “Cookies” below, for further details.
Your Social Media Interactions: We receive Personal Information about you when you interact with us using the social media aspects of our Site, on our social media pages, or on other or channels and content, including your profile name, profile identifier, and the content of your submissions. We use this information to communicate with you, and we may remove the Personal Information to use the remaining information to improve the Site and content we publish. Please bear in mind that any content (e.g., comments, photographs, information, and other materials) that you post on our social media pages is public and can be read, collected, and used by others. Please be cautious when disclosing any Personal Information through public activities or submissions.
Recruitment and Job Applications: We receive Personal Information through the Site and from service providers when you apply for a role with us through the Site. The Personal Information includes the information contained on a cover letter, resume, or curriculum vitae, your LinkedIn profile information, and the information you otherwise provide to us. We hold and/or dispose of the applications from unsuccessful applicants in compliance with applicable and local law.
The reasons for processing your Personal Information
Generally, we process your Personal Information with your consent, to perform or enter into contracts with you, in conformance with our legitimate business interests, and to comply with legal obligations, including:
In some circumstances, we may pseudonymize your Personal Information for business purposes, including internal reporting and delivering or improving our products and services, in which case we may use such information without further notice to you.
With your express permission or as otherwise permitted by law, we may contact you by email to provide you with information about our products and services, special offers and promotions that may be of interest to you.
You may opt-out of receiving marketing communications at any time by contacting us at email@example.com or by using the unsubscribe link in any of our email communications. Please allow us 20 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.
We will continue to contact you for non-marketing related purposes where we need to issue a field corrective or safety notice, or to where we need to send certain information to you under a legal, regulatory, or ethical requirement.
(a) Cookies and other similar technologies
When you visit the Site or open our emails, we and our third-party vendors, such as advertising networks, social media widgets, and analytics providers, collect certain information, including Personal Information, by automated means, such as cookies, pixels, web beacons, and web server logs. Where required, we ask for your consent to the application of cookies and other similar technologies. The information collected in this manner includes IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, demographic information, information about preferences, interests, search queries, date and time of your access to the Site, referring URLs, and information about the usage of our Site.
Performance cookies: also known as “analytical” cookies. These cookies allow us, for example, to determine how many users have visited certain pages or have opened messages from us, to evaluate, improve, and provide the content we send you.
Functionality cookies: these cookies are necessary for our site to operate and allow us to evaluate and improve how the Site functions, to provide you with personalized content and remember what choices you make and provide enhanced, more personal features.
Advertising and marketing cookies: these cookies are used to send you advertising and marketing-related material tailored to you and your interests. We use industry standard website tracking and delivery technology to show you certain advertising on other websites and online services about our products and services tailored to your individual interests based on information we receive from visitors of the Site and by third parties. We use ad networks to target our advertising to users through the use of click-stream, demographic, behavioral, and contextual information.