We know you need a product that just works. That’s why we back up our commitment to you with our comprehensive returns policy. For any purchase made directly through Ember.com*, we offer a 30-day money back guarantee. If you have an Ember beyond 30 days and are experiencing product issues, don’t worry, we offer a one-year limited warranty. That way you can enjoy your favorite temperature and we can worry about the little things.Visit the Help Bar
*Please note, the 30-day money back guarantee only applies to purchases made through Ember.com, and does not apply to purchases made through third party retailers.
The Ember Travel Mug (Black) (CAN) is a connected device that requires the use of the Ember app. The Ember app will notify you once your drink has reached your preferred temperature.
Remotely adjust to your ideal temperature
Name your Travel Mug
Choose and save your presets for different drinks
Switch between Celsius and Fahrenheit
Ember has long admired Demi Lovato for her voice, both on stage and off. She’s an inspirational source of strength and honesty, and dedicated to authenticity.
As Demi continues to be an advocate, we’ve partnered with her to launch a limited edition, Black Chrome Halo Lid for our temperature control Travel Mug. Like a light shining through darkness, the Black Chrome Halo Lid is emblematic of Demi’s work as a champion for what she believes in.
*All profits from the sale of the Black Chrome Halo Lid will go towards CAST Foundation formed by CAST Centers, a nonprofit organization for those who are working through mental health issues and with whom Demi is closely involved.
**For use with the Ember Travel Mug only.
The difference between the Ember Travel Mug, and a normal travel mug is that, anything can keep something "Hot" for hours, but only the Ember Travel Mug can keep something at your perfect drinking temperature.
The Ember Travel Mug uses seven temperature sensors, a rapid cooling system, a microprocessor-controlled heating system, and temperature presets to easily dial in your perfect temperature.
It's easy! Simply pour in your favorite hot beverage, tap the "Ember" logo, and rotate the dial on the base of the mug to choose the temperature that tastes right for you. You can also connect Ember to your smartphone via Bluetooth, by downloading the Ember app. The Ember app will notify you when your beverage has hit the perfect drinking temperature.
Yes! Your Ember Travel Mug can be used completely independent of the phone by rotating the dial on the bottom of the mug to select your temperature. Using the mug independently will limit you from customizing specific features from the Ember mobile app such as adding a name or assigning presets to different drinks.
The Ember Travel Mug was designed to last an average of two hours on the go. The two hour battery life is expected when pouring in liquid hot, and a set temperature of 130°F. If you like it cooler, your battery will last longer, and if you like it hotter, battery will decrease slightly.
The battery life will also vary based on a number of external factors such as: external temperature, liquid temperature at pour, speed of liquid consumption, set temperature, whether the lid is on or off, and much more.
Due to iOS and Android bluetooth updates, not all phones may be compatible with the Ember App. Below is a list of tested phones compatible with our app. We're continually adding more devices and improving our compatibility, so if you don't see your device on the list check back soon.
Operating System: iOS 8.0+
Operating System: Android 4.4+